Homelessness is visible in many Canadian cities and towns, and it is natural to want to help. The most useful support combines respect for the person in front of you with backing for the organizations and policies that help people find stable housing.
Start with respect
- Make eye contact, say hello, and treat people as neighbours.
- Ask before helping; people know what they need.
- Respect privacy; avoid photos or videos.
- Remember that homelessness can be visible (sleeping outside) or hidden (couch-surfing, staying in cars).
What to give directly
| Item | Why it helps |
|---|---|
| Warm socks, gloves, hats | Essential in Canadian winters; socks wear out fastest |
| Water and non-perishable snacks | Easy to carry and use |
| Hygiene kits | Toothbrush, toothpaste, wipes, menstrual products |
| Transit tickets | Help reach shelters, appointments or job interviews |
| Gift cards for food | Choice and dignity |
Support local organizations
- Donate money to shelters, food banks and housing organizations; it lets them buy exactly what is needed.
- Ask what they need before donating goods; winter clothing and new underwear are frequent requests.
- Volunteer at meal programs, drop-in centres or outreach teams.
- Offer skills: tax clinics, haircuts, resume help, legal or medical volunteering.
- Hire through social enterprises that employ people facing barriers.
In an emergency
If someone appears to be in medical distress, unresponsive or at risk in extreme cold, call 911. Many cities also have non-emergency street outreach or 211 information lines that connect people with shelters and services; dialling 211 works in most of Canada.
Support long-term solutions
Emergency help saves lives, but ending homelessness depends on affordable housing, mental health and addiction services, and income support. Learn about your municipality’s housing plan, attend public consultations, and support affordable housing projects in your neighbourhood. The Government of Canada’s national homelessness strategy, Reaching Home, funds community-based programs across the country.
Know the benefits that can help
People at risk of homelessness may qualify for benefits they are not receiving. Filing taxes is often the key that unlocks credits and benefits, and a Social Insurance Number is needed for many of them. Job loss is a common trigger; our guide on applying for EI may help someone you know. Keeping winter costs down also protects household budgets; see how to lower your heating bill.
FAQ
Should I give money directly?
It is a personal choice. Some prefer giving food or gift cards; others give cash to respect choice. Donating to local organizations is another effective option.
What is 211?
A free, confidential information and referral line available in most of Canada that connects people with community, social and health services.
How can kids help?
Families can assemble hygiene kits, collect winter clothing or volunteer together where age policies allow.
